SELFMADE
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FAQ

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Want to ask us a question directly?

Email us at hello@beselfmade.co

Shipping

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Right now, we're only shipping within the United States, but are definitely looking to expand beyond that as we grow.

We aim to ship out orders in 2-3 business days of you placing it. We are a lean and scrappy team right now though and really appreciate your patience. If you have any questions about your specific order, email us at hello@beselfmade.co and we’ll do our best to help you!

Please reach out to us at hello@beselfmade.co with the subject UPDATE ADDRESS as soon as possible. As long as the order hasn’t been fulfilled, we can adjust.

We offer USPS Priority shipping for a flat rate of $5. For orders of 2 or more products, we cover shipping costs!

Orders & Payment

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At time of purchase

All major credit cards

Please email us asap at hello@beselfmade.co with the subject UPDATE ORDER and we’ll do our best to update before the order is shipped.

Once your order is placed, you’ll get confirmation that we’ve received it. You will receive additional updates when the order ships, is out for delivery, and when it’s been delivered.

If you have any questions about your specific order, email us at hello@beselfmade.co and we’ll do our best to help you!

If you’re not happy, please email us at hello@beselfmade.co within 21 days of purchase with the subject RETURN, and we’ll process your refund (less shipping) after you complete a quick survey.

Rather than sending the product back to us, please pass it along to a friend who might enjoy it more than you (shipping is tough on the environment, so we’d rather not put the strain on our beautiful planet)! You’ll also be able to keep your free access to the CommonRoom even if you return your product.

Gift Cards

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Not yet, but stay tuned!

Products

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To see the full list of ingredients, check out our Secure Attachment product landing page. This full ingredient list is also included the mailer we’ll send you when you purchase this Comfort Serum+.

Yes! Our products are Vegan, Cruelty Free, Silicone-Free, Fragrance- Free, Alcohol Free, No hormone triggering or interrupting Ingredients, No Sulfates, No Parabens, No Formaldehydes, No Phalates, No Micro-plastics, No Pesticides + Herbicides

Q1 2021

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Join us: @beselfmade.co

Email us: hello@beselfmade.co

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